The contract holder's details don't match the information provided by your old provider. Even small differences (e.g., abbreviations in the company name) can lead to rejection.



What can you do?

• Check the data in the porting form at peoplefone.

• Compare this with the information on your last bill or in your contract.

• If in doubt, ask your old provider directly for the exact contract details.

• Please note: The contract holder is not always the same person as the invoice recipient.

Your old provider couldn't find a contract with the information you submitted. Reasons may include:

• Number transposition in the phone number

• Wrong contract holder

• Incorrect provider name



What can you do?

• Compare all data in the porting form at peoplefone with your documents.

• If in doubt, check with your old provider.

Your old provider only accepts the porting as a subsequent porting.



What can you do?

• Start a new porting order in the peoplefone customer portal and select “Connection has already been canceled.”

• If you're transferring a complete connection (e.g., internet + phone), please reply briefly to our email. Peoplefone will then coordinate the next steps with you.

The phone number has either been inactive for more than three months or the order was placed too late.



What can you do?

If you asked peoplefone to cancel your subscription, please submit a separate request one business day after the shutdown for subsequent porting.

The wrong provider was specified as the sender.



What you can do:

• Please briefly reply to our rejection email.

• State the provider from whom you currently receive your bill.

Your old provider has already processed an order.



What you can do:

• Wait until the existing job is completed. Then peoplefone can restart.

• If you'd like to make any changes (e.g., add more phone numbers), please let us know – we'll forward them.

These cases are rarer, but do occur according to the specification:



• Phone number belongs to a reseller, not to the network operator → order must be placed through the correct network operator.

• Partial porting rejected: If only part of a block of phone numbers is requested, but the old provider requires a block porting.

• Unclear contractual arrangements: e.g., in the case of shared connections, relocations, or connection transfers.