What is the 24/7 Premium Support?

The peoplefone 24/7 Premium Support offers professional technical troubleshooting support for the peoplefone SIP-TRUNK – even outside regular business hours (Mo–Fr: 08:00–17:00 Uhr). Companies with high requirements for availability, reachability, and failover safety benefit from fast response times and direct escalation to the peoplefone technical team – 24 hours a day, 7 days a week.

Technical disruptions to business telephony are thus secured at any time – at night, on weekends, and on public holidays.

Who is the support intended for?

The 24/7 Premium Support is aimed at business customers with peoplefone SIP-TRUNK who

• operate a highly available telephony infrastructure,

• work together with a certified installation partner,

• and want to reliably minimize telephony outages.

As an installation partner, you thus offer an extended service for your customers via peoplefone.

Benefits at a glance

• 24/7 support outside office hours (Mo–Fr: 08:00–17:00 Uhr)

• Direct escalation to peoplefone technical support in the event of SIP-Trunk disruptions

• Checking SIP status, proxy reachability & test calls

• Analysis of incoming & outgoing calls

• Transparent reports after troubleshooting

• High operational security for your customers' VoIP telephony

Support process

The support is provided in a structured manner via the certified installation partner. If necessary, this partner involves the peoplefone 2nd-Level-Support, which takes over the escalation directly to the peoplefone technical team.