06/05/2025

Kundenportal: Zahlungsmethoden

Es gibt zwei unterschiedliche Verrechnungsarten bei peoplefone.

  • per Prepaid / Vorkasse

  • per Postpaid, Zahlung nach Rechnungserhalt per SEPA Lastschrift

  • per Postpaid, Zahlung nach Rechnungserhalt per Überweisung

 

Felix Pflüger
Felix PflügerCountry Manager
peoplefone GmbH

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WHAT IS A PREPAID CUSTOMER?Payment in advance

The prepaid customer has no contractual obligations with peoplefone and usually has a smaller call volume. He manages his account Buy credit itself and tops up credit. The current credit status can be viewed in the customer account. 



If your company has low monthly telephone costs, use the PREPAID solution with the following conditions:

  • Top up your balance with various payment methods

  • No contract and no notice periods

  • Credit on the peoplefone account online at any time

  • Adjustable email notification when the balance falls below the desired amount

  • Payment history with PDF statement in the peoplefone account online at any time 

HOW CAN I BUY CREDIT?

You can purchase credit online at any time in your peoplefone account in the SERVICE menu, Purchase / Order submenu.

  • Payments by credit card (Mastercard or VISA) and PayPal take a few minutes.



  • For advance transfers via e-banking, the credit to your peoplefone account can take 2-3 working days.



Next Steps

  • Click on “Select”



  • Select an amount and then click Add to Cart



Next Steps

  • A review screen will appear. If you agree to the purchase, click Next. 

  • Select the payment method and then click Pay

WHAT IS A POSTPAID CUSTOMER?Payment by invoice or SEPA direct debit

The postpaid customer receives a monthly invoice by email. If your company has a minimum net turnover of EUR 9.90 in telephone costs and prefers payment by SEPA direct debit or invoice, use the POSTPAID solution with the following conditions:

  • Signing the peoplefone business contract



  • You will receive monthly invoices by email or post



  • Notice period four weeks to the end of the month



  • Debit will be made approximately 1 week after invoicing



  • Only SEPA direct debit possible



Payment by invoice / by bank transfer

The following customers can pay by bank transfer:

  • Customers from Switzerland

  • Customers of public institutions

  • Medium-sized customers - Minimum purchase at peoplefone: €250 - Schufa credit rating better than score 250 (alternative: deposit)

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